During these uncertain times, it’s important that we all work together to stay safe and healthy. So, we’ve brought the latest government advice together with our top tips to help you protect yourself and any of our tradespeople carrying out work for you.
On 10th May 2020, Boris Johnson made the announcement that “anyone who can’t work from home, for instance, those in construction, should be actively encouraged to go to work”. Since then the government has published more detailed guidelines for tradespeople working in people’s homes, and we’ve factored that latest information into the recommendations below.
Try to cut down on unnecessary face-to-face contact as much as possible – we’ve advised our staff to do the same. You can do this by:
- Sending a photo or video of the problem that needs fixing to the tradesperson. Many tradespeople have let us know that they’re happy to use these to provide an accurate quote, just remember to send as much detail as you can alongside them.
- Being supportive if the tradesperson needs to reschedule your appointment because they’ve developed coronavirus symptoms (like a high temperature, loss of smell or taste, and/or a new, continuous cough). Our Protected Payments service is a useful way to pay for work without needing to meet in person, plus your money is protected should the job be delayed.
Once you’ve hired us, you should keep in contact with us throughout the process. Let us know if you or anyone in your household is ill – our tradesperson will do the same so work can be rescheduled if needed. You can send messages to us using our contact numbers, which you can access through our website.
If your household is isolating, or an individual is being shielded, no work should be carried out unless it is to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs, and where the tradesperson is willing to do so.
There are steps that you can take to create a safe working environment in your home, such as:
- Keeping in touch with the tradesperson. Let them know if you’re part of a more vulnerable group, for example, you’re elderly or pregnant, so that they can put any additional protective measures in place before visiting you.
- Not allowing work to go ahead if you, or anyone in your household, displays any symptoms of coronavirus.
- Agree on how the work will be done safely before the tradesperson arrives, particularly how they will maintain the 2-meter distancing rule. If someone in the household is clinically vulnerable, but hasn’t been asked to shield, for example, someone over 70, you should make arrangements with them to avoid all face-to-face contact, for example, when answering the door.
- Clearing the room if necessary. For example, if you’re having a room painted, remove any furniture that could be in the way and take photos down from the walls, if possible. This will reduce the amount of contact that the tradesperson has with your possessions.
- Stocking up on biodegradable/recyclable paper cups and plates for the tradesperson to use.
- Making sure that hand washing facilities are available. Our tradespeople are being very vigilant by washing their hands with soap and water and using hand sanitizer regularly.
We’ve also advised our staff to bring protective products on jobs, such as tissue, hand sanitizer, and a plastic bag to dispose of used tissues.
Keeping safe whilst work’s taking place
Whilst our staff are in your house, it’s important that you:
- Let them know where they can wash their hands as soon as they come into your house.
- Minimize physical contact, for example by avoiding handshakes.
- Practice social distancing. The NHS recommends staying two meters away from other people in your house, so stay away from the work area as much as possible.
- Have the windows open if you can – this helps clean air to keep circulating throughout the room.
- Where social distancing guidelines can’t be followed, you should think about whether the work should continue.
What to do after the job’s done
Once your home’s been transformed, it’s a good idea to:
- Disinfect door handles, handrails, and any other surfaces.
- Make sure to let the tradesperson know if you develop any symptoms of coronavirus, so they can take the appropriate precautions for themselves and anyone they’re in contact with.
Can tradespeople still work?
The government is now encouraging anyone who can’t work from home, such as tradespeople, to go back to work as long as they and anyone in their household has no symptoms. They shouldn’t carry out work in households that are self-isolating or if an individual is classed as vulnerable and being protected, unless the work is to sort a problem which is a direct risk to the safety of the household.
Countries may approach the different phases of lockdown differently. This guidance is in line with the UK government’s advice and is being followed in England. See the specific government websites for any differences.
If there’s a lockdown announced in the regional area(s) that you work or live in, in addition to the national lockdown, the government says that you must follow all instructions from the relevant local authority. You can find out which areas currently have special restrictions in place on Gov.uk.